Withdrawal / Returns portal

Register a return for your order or cancel your contract here.

  1. Find order
  2. Choose items & action
  3. Confirmation

Find order

Enter your order number to look up your order.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason (per § 355 BGB). The withdrawal period is 14 days from the day on which you or a third party named by you took possession of the goods. Full withdrawal policy →

Return shipping costs

You bear the cost of return shipping, including the creation of a shipping label. Please pack the goods carefully — we recommend using the original packaging.

The email must match the one used on the order. For privacy we don't disclose which address is on file.